CX Questionnaire: 1-Tap Smiley Feedback That Closes the Loop
The most expensive customer is one who leaves unhappy and never tells you. The CX Questionnaire piece exists to catch that customer in the moment, fix the problem, and close the loop — before they post a 1-star review publicly.
What a good CX questionnaire looks like
Why pair it with Reputation Management
The CX Questionnaire and Reputation Management work as a single loop. Public reviews grow your visibility; private CX feedback fixes the underlying experience. Together they protect and grow your stars at the same time.
How Lisa AI does it
CX questionnaires in Lisa AI are token-based, multi-location, QR-attributed, and produce weekly breakdowns per location and per team. AI suggests the right questions for your category and your team can clone, edit and assign in minutes.
Have questions about our services? Read the Lisa AI FAQs for answers about local SEO, reputation management, paid media and more.
David Gear
Chief Commercial Officer and Local SEO Expert